Today’s customers aren’t easy to please. In fact, many contractors struggle to get referrals, repeat customers, or even a good review after a job well done. When the best service is often met with ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

Customer journeys in SaaS are often depicted as linear paths, with customers moving from purchase to adoption to renewal. However, in reality, customer journeys are not always so straightforward.

DoorDash will pay nearly $17 million in a settlement after the food delivery platform used customer tips to subsidize the wages of its delivery workers in New York instead of allowing them to keep the ...

McDonald’s is criticizing the restaurant industry for allowing tipped wages, which let managers pay servers less than the ...