Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, today reaffirmed its commitment to customer success through tailored, ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Simon Short, senior vice president of customer excellence at ServiceNow, has joined its Board of Directors. Short has ...

Infobip and Oracle have expanded the capabilities of Oracle Fusion Cloud Service by directly integrating WhatsApp and SMS messaging.

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Devanesan Moses, a seasoned cybersecurity and customer success executive, announced on LinkedIn Thursday that he has been appointed vice president of customer enablement and success at Mattermost .

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

Paire and Al.ive Body have both won the Smart50 Rising Star award in 2024 and 2023 respectively. Here's the secret to their continued success.