Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

Hanwha Power Systems America(HPSA) announced the opening of their first U.S. based Compressor Service & Packaging center in ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

Open banking has emerged as the critical bridge between outdated systems and the financial operations enterprises need to ...

SAN DIEGOSAN DIEGO — San Diego residents frustrated with waiting on hold for hours with questions about water bills, trash pickup or other city issues shouldn’t expect significant improvement any time ...