PG Note: This is Genesys Labs' response to the challenge. So far, we've seen SAP, GetSatisfaction, Allegiance and KANA and now Genesys Labs. Pete Wermter, the VP of Corporate Marketing and ...
This column is part of Globe Careers' Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at @Globe_Careers. Find all Leadership ...
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