Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Meta’s just-launched Business Agent could mark a major shift in how companies of all sizes deal with customers. But what are ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce (NYSE: CRM), the global leader in CRM and AI-powered customer relationship management, today announced it has entered into a definitive agreement to acquire Fin, an industry-leading AI ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.