Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...
Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...
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Customer Insists On Complaining To The Cashier About Self-Checkout, But Then She Threatens To Make Another Complaint
Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...
Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...
“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...
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