Change requires clarity. Customers are more likely to adopt tech when companies clearly explain benefits and offer guidance. Incremental beats instant. Gradual rollouts and real-time feedback loops ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

Remember the days when people would camp outside stores for the latest iPhone launch? That era appears to be behind us. The mobile device industry is experiencing a significant shift in consumer ...

Over the past couple of years, industries from travel to ticketing to retail have focused on ways to adapt to changing consumer demand. From new governments to extreme climate fluctuations to the ...

Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and ...

A growing cohort of VCs thinks AI can revive consumer tech investing. Startups selling directly to consumers were crushed by venture capital's most recent boom and bust. Investors are raising fresh ...

Global consumer technology and durables market grew 4.6%, generating $403 billion in revenue. IT sales lead growth with 11% increase in revenue driven by replacement cycles. Consumers buy tech & ...

New York City is experiencing a consumer tech renaissance, attracting startups and investors. One founder said he moved from Silicon Valley to NYC because the city's startup scene was "hotter." ...

Fox Corp. is planning to launch a direct-to-consumer streaming service sometime later this year, Executive Chair and CEO Lachlan Murdoch told analysts on an earnings call Wednesday. Details of the Fox ...