Trader Joe's could teach the cable industry a thing or two about customer service. Clearly, cable providers still have a major image problem as far as customer satisfaction is concerned. Even when ...

The Federal Communications Commission launched a formal review of the current customer service practices of cable, phone and broadband providers Wednesday. The probe, which was approved with a 3-2 ...

The other day, I wrote about a Website hammering Time Warner Cable customer service. At the same time, cable operators were advancing in The Consumerist’s annual Worst Company in America bracket. By ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...