Customer perceptions about your call center are hinged upon a leader's ability to establish a customer friendly environment along with pleasing soft-skill behaviors. If you don't think customers can ...

The fast changing digital economy also sees business increasingly discover that it is not enough to sell products in order to become successful, it is necessary to establish relationships. Each […] ...

NEW YORK -- Hilton Hotels and AT&T extended a long-standing partnership by signing a $67.5 million deal in which AT&T will expand Hilton's wide area network (WAN), which will enhance the hotel chain's ...

Microsoft on Monday announced the availability of its latest version of Dynamics CRM along with a new partnership with InsideView that adds social intelligence capabilities to the CRM system.

Many organizations implement a new CRM (Customer Relationship Management) system hoping to make dramatic improvements in sales as well as to improve the customer experience. While a new system can ...

Forty-two percent of U.S. companies are using CRM, according to new market research from the consulting firm KensingtonHouse, and the percentage just keeps on growing. Even more notable, in terms of ...

Kicking off Day One of the Dreamforce conference in San Francisco, Salesforce on Tuesday announced a series of new voice-related capabilities across its platform. With the new Einstein Voice Skills, ...