In an increasingly automated and impersonal world, businesses that know their customers by name and truly care about their ...

Lauren (Hansen) Holznienkemper is a lead editor for the small business vertical at Forbes Advisor, specializing in HR, payroll and recruiting solutions for small businesses. Using research and writing ...

HOLLAND — The downtown business landscape has shifted dramatically from its pre-pandemic layout, but how much has really changed? In February 2019, The Sentinel conducted a survey of 93 businesses in ...