Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

Microsoft is making available a preview of a new Azure service meant to hasten the development of bots using the Microsoft Bot Framework. Microsoft announced the Azure Bot Service preview on November ...

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In the past, cybercriminals needed to be skilled enough to develop and execute cyberattacks on their own. Now, that's no longer necessarily the case. Thanks to a rise in bots as a service, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Consumers today have high expectations for customer service. They want ...

Cloudflare has introduced "Friendly Bots," a new way to verify an online bot's identity. Bots are applications designed to automatically perform specific, repetitive tasks online without the need for ...

In the past year, Microsoft has introduced quite a few machine learning-based offerings that leverage its Azure Cognitive Services APIs. These include Azure Form Recognizer and a Garage project dubbed ...

Every year, tens of millions of adults in the U.S. are asked to contact Quest Diagnostics for healthcare-related services that range from routine blood work to complex genetic and molecular testing.

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...

Microsoft announced a few Azure milestones today and showcased developer options to tap into its new compute capabilities. Additionally, Microsoft offered a vision statement about its efforts to ...

Underscoring the growing importance of chatbots, Microsoft has launched a cloud-based service to help companies and developers create these automated, text-based exchanges. Microsoft said its Azure ...