Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

New AI agents catch the revenue that slips between the field and the invoice, so back-office teams can keep pace with ...

Strategic acquisitions in real-time conversation intelligence are rapidly transforming enterprise customer relationship ...

AI Agents now resolve phone calls on the same platform as chat, email, SMS and social. When a caller asks for a person, or a ...

AI agents from startups including Dazzle, Duckbill and Wajo still rely on human workers for calls and other real-world tasks ...

One team, one model and shared accountability for every customer outcomeNEW YORK, Nov. 05, 2026 (GLOBE NEWSWIRE) -- ASAPP, the AI customer experience company for the agentic enterprise, and Atain, an ...

Consumers have used AI for years, starting with basic (but let’s face it, not-so-great) chatbots. As more sophisticated AI agents have entered the scene in recent years, consumer skepticism was ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

EY India, artificial intelligence, AI in customer service, AI adoption, customer experience, agentic AI, AI transformation, ...

Banks have detected personal AI agent activity inside customers' accounts as experts warn about the risks of oversharing with AI.

Cashfree launches WebMCP-based Checkout for Agents, letting AI agents read order details at checkout while customers approve and authenticate payments ...