Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Brace yourself: the Gartner analysts who penned this year’s Advanced Analytics Platforms Magic Quadrant (MQ) expect companies that compete using advanced analytics and proprietary algorithms will ...

Amid all the buzz around advanced AI-powered data analytics, one crucial component often goes unnoticed: the metrics layer. This is where metrics creation takes place, the process that defines and ...

We like to incorporate advanced analytics in our hockey coverage here. I'll use this space to dive into some of the basic advanced stats in detail, and then when we use those statistics in our ...

Advanced analytics has taken over sports in the past decade. From the hardwood to the diamond (and beyond), number-crunchers have reshaped the way sports are played at the highest level. The greatest ...

Summary: Databox announces its most significant platform update, introducing advanced analytics features that enhance data preparation, metric creation, and dashboard interactivity for business users.

As part of a new series at HoopsHype, we are examining who should win the NBA MVP award based on what we can learn from advanced analytics. For this survey, each impact metric was included because it ...