AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Artificial intelligence is the talk of the virtual town, with AI agents poised to replace workers in a variety of jobs, ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting that conversation. Now, we invite others to join us.

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...

The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...